Refund and Returns Policy

RETURN POLICY

 

Products can only be returned to Ecomake for credit within 5 days from invoice date even if Ecomake is at fault. If Ecomake is not at fault and the customer wishes to return product, subject to the rest of this clause being adhered to, the customer will:

Pay the cost of freight of the goods both to them and back to Ecomake, as well as a $7.00 per carton restocking / administration fee if returning for Credit;

Pay the cost of freight of the goods back to Ecomake if returning for credit and then receive a replacement item of the same quantity.

Returned products can only be credited at the value equivalent to the current market value of the products.

Damaged goods are not eligible for return. Products to be returned must have a returns authorisation (RA) number clearly visible on the outside of the package (NOT on original carton), and the product must be unopened and in a re-sellable condition acceptable by Ecomake.

Any goods that have been written on or defaced by You or your courier will not be eligible for return.

Ecomake only accepts complete cartons with no items missing. Ecomake does not accept for credit, sleeves of products nor individual items.

Approved product returns must be returned to Ecomake within 3 days of the RA number being issued or the goods will be declined and returned to You at your cost.

All returns outside the above conditions are subject to a minimum 20% restocking fee, if and only if, Ecomake agrees to accept the return at the sole discretion of Ecomake. Ecomake is under no obligation to accept returns of Product from Customers.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

sales@ecomake.co.nz

Returns Policy

  1. Products can only be returned to Ecomake for credit within 7 days from invoice date even if Ecomake is at fault. If Ecomake is not at fault and the customer wishes to return product, subject to the rest of this clause being adhered to, the customer will:

       1.1. Pay the cost of freight of the goods both to them and back to Ecomake, as well as a $6.00 per carton restocking / administration fee if returning for Credit;

       OR

       1.2 Pay the cost of freight of the goods back to Ecomake if returning for credit and then received a replacement item of the same quantity.

  1. Returned products can only be credited at the value equivalent to the current market value of the products.
  2. Damaged goods are not eligible for return. Products to be returned must have a returns authorisation (RA) number clearly visible on the outside of the package (NOT on original carton), and the product must be unopened and in a re-sellable condition acceptable by Ecomake.
  3. Any goods that have been written on or defaced by You or your courier will not be eligible for return.
  4. Ecomake only accepts complete cartons with no items missing. Ecomake does not accept for credit, sleeves of products nor individual items.
  5. Approved product returns must be returned to Ecomake within 3 days of the RA number being issued or the goods will be declined and returned to You at your cost.
  6. All returns outside the above conditions are subject to a minimum 20% restocking fee, if and only if, Ecomake agrees to accept the return at the sole discretion of Ecomake. Ecomake is under no obligation to accept returns of Product from Customers.